Recent Why SERVPRO Posts

Our Trained Staff

6/23/2021 (Permalink)

Staff with a computer. We are the most trained company in the business!

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

The SERVPRO Hero Ready Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

To Do List for Homeowners

4/22/2021 (Permalink)

A to do list on a table with a pen, plant, and a cup of coffee Use this to-do list to your advantage!

Homeowners must keep their property in great shape throughout the years.  It is vital to enlist the help of professionals that can help! SERVPRO of Southern and Central Jefferson County has provided homeowners with a "To-Do List" of household items that need to be checked for your home's health. 

Once a year:

  • Enlist the help of a plumber or handyman to drain and check your water heater.  This can help diagnose problems.
  • Replace your RO (Reverse Osmosis) filter.  It is best to have a plumber or RO technician to help you with this process.

Twice a year:

  • Clean your faucet aerator/screens.  A handyman can do this, or you can do it yourself.
  • Service HVAC system.  An HVAC company is the best choice for this service.

Four times a year:

  • Replace filters.  A handyman or yourself can do this.  A pro-tip will be to put the size of your filters in the notes section of your cell phone if you have one.  Then, set calendar alerts. 

Every two years:

  • Service your water softener.  A water softener technician or plumber can help.

Every five years:

  • Replace water supply lines with the help of a plumber
  • Replace the RO (Reverse Osmosis) flex tubes


Every ten years:

  • Replace your water heater. 
    Replace p-traps which are located under sinks in the kitchen and bathrooms.  This can help prevent water leaks or significant floods. 
  • Replace angle stop or simply stop valves.  These control the supply of water to the individual fixtures
  • Replace the toilet wax ring
    Your local plumber can help with all of these fixes.


At SERVPRO of Southern and Central Jefferson County we want you to keep your home safe and free of any destructive happenings.  However, if you find that you are in a water, fire, or mold situation, give us a call 24/7, we are here to help with any of these emergencies.  Call us today 636-467-5444.

Vacation Time is Here!

4/22/2021 (Permalink)

Family on vacation Be prepared before vacation with this simple checklist.

It is that time of the year when everyone wants to escape and head to warmer weather. You have booked the trip, found the must-see attractions, and charged the electronics! It is time to head to the airport.

But before you leave, make sure your house is ready for you to leave! In order to ensure that your house is going to be the way you left it when you return follow these easy tips!

Checklist:

1. Turn off your main water supply

One should turn this off to avoid water damage if a leak is to occur while on vacation.

2. Unplug electronics

Unplugging the electronics that will not be in use while you are gone will save you money on your electricity bill - will also help prevent an electrical fire.

3. Adjust your thermostat

Cooler Climate: Turn it down between 50 - 60 degrees F

Warmer Climate: Turn it up 5 degrees F higher than normal

4. Pour baking soda down your drains and toilets

By pouring this it will help with clear clogs and keep a fresh smell.

5. Check up on your insurance

Knowing what your insurance policies are will save you the headache when you get home if something does occur.

Once your checklist is all checked off, head out and enjoy that warmer weather on vacation!

All of these are tips that can help prevent matters from occurring, but are not a guarantee.

If an event is to occur while you are gone, SERVPRO of Southern and Central Jefferson County will be ready to help! We are available 24/7! Reach us at 636-467-5444!

3 Ways to Keep Your Washing Machine Mold Free

4/22/2021 (Permalink)

Person putting clothes in a washing machine Use these useful tips to keep your washing machine mold free!

You rely on the washing machine in your home to turn your dirty laundry into fresh and clean clothes. However, like all household appliances, your machine needs to be well maintained to prevent problems from occurring. While it may seem unnecessary to clean an appliance that already does the cleaning for you, failing to do so can cause mold to crop up in your unit. Here are some helpful guidelines for taking proper care of your appliance and keeping mold damage at bay.

Leave the Door Open

During a typical wash cycle, your appliance uses multiple gallons of water to thoroughly clean your clothing. This means that there are still traces of moisture left in the machine even after the cycle is over. To prevent this moisture from building up and leading to mold growth, always leave the washing machine door open after you’re done with a full load. This can help the unit dry out faster and more effectively.

Clean the Gasket

The machine’s gasket, which is the circular rubber flap that wraps around the inside of the door, is a major breeding ground for mold. If you ever notice a mold smell coming from your unit, there’s a good chance that it originated from under the gasket. Be sure to clean this part of your machine at least once a month to prevent water buildup that can create mold.

Clean the Detergent Drawer

To keep your detergent drawer free of mold, make sure to do the following:

  • Remove it from the machine
  • Soak it in hot water
  • Thoroughly remove any traces of mold
  • Rinse and let it dry completely

You can use a toothbrush to pry mold out of all the nooks and crannies in the detergent drawer. Make sure the drawer is completely dry and clean before putting it back in place.
If you notice a mold smell coming from your washing machine, don’t wait!

SERVPRO is "Here to Help" during this time of need!

10/15/2020 (Permalink)

Petri dish with bacteria. Has sickness taken over your home or business? Call us!

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today at 636-467-5444.

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Because we care!

10/15/2020 (Permalink)

Mold behind baseboard. Here is a prime example of mold that you wouldn't typically see unless baseboard is removed.

Did you know that there are multiple types of hundreds of thousands of mold spores floating around outdoors? Knowing the dangers of mold, it is quite frightening thinking about it, but what is more of a concern would be finding mold inside your own home. Mold is known to belong to the kingdom of fungi. It can appear to be plant-like, but cannot create its own food. It absorbs its nutrients from other organic substances. Mold can simply generate with water and something living – or even once living, like wood. Invitations of mold to your own home would consist of poor ventilation, moisture and water damages which were not addressed immediately. In any areas of your home that moisture issues happen to occur, you want to be sure that you have a source of ventilation within that area. The consistent moisture and humidity will eventually cause mold. This is another reason to report any serious water damages right away. You may be able to clean the visible mess but sometimes the affected areas cannot be seen. SERVPRO of Southern and Central Jefferson County is here for you, anytime. If you have any questions or concerns due to recent water loss or any visible mold, do not hesitate to call us 636-467-5444. Our team will always be there, ready to help.

Always Here to Help!

6/30/2020 (Permalink)

SERVPRO logo We make it look "Like it never even happened."

Emergencies can happen at any time, on any day. Disasters don't adhere to schedules nor do they observe holidays, so you need to know who to call should a disaster strike. SERVPRO is at the ready any time you need emergency service for a water damage catastrophe. With 24 hour availability, including holidays, SERVPRO has people who can assist you quickly, no matter the time of day or scope of the damage.

How Quickly SERVPRO Responds to Your Emergency:

  • Within one hour, SERVPRO will respond to you with a call.
  • Within four hours, SERVPRO will be on-site to your location.
  • Within eight hours, SERVPRO will prepare and deliver a verbal briefing with a plan for your emergency.

Choosing a team of water damage specialists who guarantee a fast response and fast action is imperative. Take action immediately to counter damage effectively and manage and reduce the costs of remediation and restoration projects. Call us, SERVPRO professionals, who are always open and ready to help, whenever you require emergency water restoration service.

How Quickly Water Damage Can Occur:

Within minutes, water can seep into your property, building materials, and belongings.
Within 24 hours, materials begin to swell, crack, tarnish, and mold can take hold.
Within one week, materials begin to rust, corrode, warp, and mold or mildew grows and spreads.
Over one week, structures can incur significant damage, and remediation costs increase noticeably.

Water damage can set in quickly. When you experience a water emergency, you need help on the scene as soon as possible. To safeguard your property and your belongings, call the experts who will give you a fast response.


With 24 hour availability and over 1,700 U.S. and Canadian Franchise locations, SERVPRO is a leader in the restoration industry. Don't hesitate to call your local office, any time of day or night, when you need emergency cleanup experts.

Duct Cleaning Experts!

4/28/2020 (Permalink)

SERVPRO employee speaking with customer. From duct cleanings to catastrophes, we are here to help!

How often do you look at your HVAC system? Like most people, the answer is probably not very often. We are not saying that forgetting about your HVAC system is a bad thing, we all do it, but if you cannot remember the last time you looked it over, then it is the time to do so.

There is not a typical timeline in which your system should be regularly cleaned, but there are a few signs to look for:

Visible mold growth

Ducts are infested or have been infested with vermin

Ducts are clogged with excess amounts of dust or debris

Particles coming out of registers when system comes on

If any of these signs appear in your ducts, there may be an underlying problem that also needs to be addressed with your HVAC. For those solutions, it is best to contact your preferred heating and cooling company to find the reason for these problems.

For cleaning, you can trust the professionals at SERVPRO of Southern and Central Jefferson County to effectively clean your duct work. We have the proper equipment and expertise to handle any size job, from a large office building to a residential home.

At SERVPRO we do not just take a vacuum into your ducts and sweep it out. We have a special agitator that kicks up all the dust and debris in your ducts that is then sucked out with our industrial duct air cleaner. There is a reason why SERVPRO is an industry leader, and you can trust us to take care of your home or business!

Insurance Companies LOVE us!

4/28/2020 (Permalink)

SERVPRO logo We are here to help!

Why Many Insurance Agents and Adjusters Use SERVPRO

SERVPRO of Southern and Central Jefferson County has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Fast Emergency Response
Restoring commercial or residential property is the priority at SERVPRO of Southern and Central Jefferson County. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Southern and Central Jefferson County performs pretesting on every loss so we can determine restorability.

Claims Inventory Service
SERVPRO of Southern and Central Jefferson County can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Your Clients
A SERVPRO of Southern and Central Jefferson County professional's job is to reassure your clients, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of Southern and Central Jefferson County’s documented, measured performance increases value for you, your agency, your managers, and your clients.

Here To Help 
The job of SERVPRO Southern and Central Jefferson County is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all your needs!

Always Be Prepared!

4/28/2020 (Permalink)

CPR and AED stock photos Do you know how to provide CPR? Are you educated on using a AED?

Join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities. Learn how to be prepared.

Make and Practice Your Plan

Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during and after an incident? Do you have an emergency supply kit? Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed.

Learn Life Saving Skills

Do you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these life saving skills could mean life or death in an emergency situation for you, your family or your neighbors.

How agents can benefit by referring SERVPRO of Southern and Central Jefferson County

6/13/2019 (Permalink)

SERVPRO of Southern and Central Jefferson County is the areas best cleaning and restoration company.

SERVPRO corporate and its franchises have service agreements with many insurance companies across the country. We have relationships with lots of different companies at the Corporate level.

So, what does this mean for agents? Benefits.

As an agent, you care about your customers, and you're always looking out for their best interest.  Do you know how agents can benefit greatly?  By referring SERVPRO of Southern and Central Jefferson County.

Customer service, customer retention, additional product sales, reconstruction (making us a "One Stop Shop") are some of the benefits of how the agent, can benefit greatly by referring SERVPRO of Southern and Central Jefferson County.

We would like to thank all of the insurance agents who have been a vital part of SERVPRO of Southern and Central Jefferson County thus far. The relationships are tremendous and our franchise truly works hard to ensure that we make you proud. 

Biohazardous Chemicals and Compounds Clean Up and Removal

6/13/2019 (Permalink)

The stress of dealing with criminal activity in your home need not be exacerbated by a do it yourself cleanup. Because the substances needing disposal are often dangerous or difficult for a layperson to manage, it is best to engage a professional service. SERVPRO of Southern and Central Jefferson County offers compassionate and properly trained technicians to put your home back in order.

A home invasion cut mercifully short by watchful neighbors calling 911 still leaves you with crime scene cleanup at your Festus home. You and your family are safe but terrified. The terror feels like it may never end as your living areas were damaged first by the accused and then further disrupted by the police intervening and then completing their investigation. Our trauma and crime scene abatement team knows and follows applicable Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA) regulations and rules when cleaning and restoring your house. 
 
If ever you needed SERVPRO of Southern and Central Jefferson County to come through on our promise to make it “Like it never even happened.” crime scene cleanup is near the top of the list. Bio-hazards like blood and dangerous and irritating chemicals suddenly permeate your home, and you have neither the knowledge nor the energy to deal with their appropriate removal. Specialized training readies our crews to seek out all the debris scattered throughout your home due to the crime and the police actions and follow up. We take all precautions to manage every cleanup aspect relating to the crime and its aftermath. Knowing what you or your family endured is motivation to clear away every scrap of evidence that the unthinkable took place in your home. 
 
Damage from fights, debris from firearms or other weapons, bodily fluids from victims or perpetrators alike, and the whole gambit of police evidence gathering materials end up bagged and taken from your premises. Carpets cleaned, walls washed, holes filled in and touched up with paint go a long way to restoring a sense of control and peace even after disruptive or deadly force shatters your quiet enjoyment of your home. 
 
SERVPRO of Southern and Central Jefferson County has the training, technicians, and equipment to set you and your family on the path to trauma recovery. Call us at (636) 467-5444 day or night for fast, professional help from our kind and efficient team.

How to handle a commercial water loss in Southern & Central Jefferson County, MO

4/30/2019 (Permalink)

If you have a commercial water loss in Southern and Central Jefferson County, MO, SERVPRO of Southern and Central Jefferson County is the premier restoration company to help you from start to finish. 

Here is a typical guideline of what will be needed to perform to get your business back to pre loss condition. 

1. Initial Assessment: This can include the initial walk through and determine what needs to be done from start to finish. Typically a scope of service will be written, a sketch of the affected areas, and gathering information.

2. Immediate Emergency Services: SERVPRO of Southern and Central Jefferson County will begin extracting and removing water from the facility. 

3. Drying: SERVPRO of Southern and Central Jefferson County will place drying equipment throughout your facility. Each day a member of our team will check on the progress until the structure is completely dry. 

After the drying stage, SERVPRO of Southern and Central Jefferson County can provide Reconstruction to your facility. We are able to reconstruct your facility and return it to make it look "Like it never even happened." After reconstruction, we will clean all of the affected areas, which will complete the entire process. 

If you have any questions, do not hesitate to reach out to us at anytime. We are always here to help! 

When the brand counts

4/30/2019 (Permalink)

When the brand counts reach out to the local company with the large brand name. Call SERVPRO of Southern and Central Jefferson County  so you can count on a local family owned and operated business that has 50 years of branding behind it. SERVPRO of Southern and Central Jefferson County  is proud to be a member of a large family of franchises that believes in helping each customer experience what it means to have their home or business be "Like it never even happened."

The team at SERVPRO of Southern and Central Jefferson County takes pride in being a part of something larger than themselves as they strive to achieve larger goals each day. At SERVPRO of Southern and Central Jefferson County the brand is where it all started, and a rich tradition keeps the brand and the company strong.

Call us today for all your restoration needs: 636-467-5444

Is your Southern & Central Jefferson County Home Storm Ready?

4/30/2019 (Permalink)

As anyone who lives here knows, springtime in Southern & Central Jefferson County brings beautiful sunshine as well as strong rain and wind storms. With weather that can switch so quickly between the two, it’s important to make sure your home is storm-ready, prepared to handle and withstand unpredictable conditions.

It’s always a good idea to conduct a home and ground inspection before weather conditions take a turn for the worst. Things like leaky roofs or windows can be very problematic in the midst of heavy rainfall and strong winds, so checking them and making sure they are all fitted correctly is a critical step to take.

Checking for loose shutters and trimming back any trees or shrubbery that may be surrounding your home is another good way to get it storm-ready. Shutters, tree limbs, and other loose debris can get picked up by wind and thrown in any direction, including towards your house. Also inspect any drainage areas near or around your home, clearing them of any debris that may be creating blockage. This will help reduce chances of flooding your property during a storm.

Another thing to consider when preparing your home for a storm is what kind of system to have in place that will allow you to communicate with your loved ones and receive weather updates. In some cases, storms can become strong enough to put your cell phone’s service signal at risk, so it’s good to be prepared and have an alternative form of communication in place.

And as always, in the event of storm damage SERVPRO of Southern and Central Jefferson County is here to help. We’re available 24/7 and ready when you need us. Give us a call at (636) 467-5444.

Why SERVPRO of Southern and Central Jefferson County? Local Fire Damage Specialists

4/12/2019 (Permalink)

SERVPRO of Southern and Central Jefferson County is your local fire damage specialists. We make fire damage look "Like it never even happened."®

Why SERVPRO of Southern and Central Jefferson County? Because we are your local fire damage specialists. If your home is hit with fire damage, would you want a company that is specialized in fire damage repair and restoration or a generalist? We believe you’d want a specialist and that’s exactly what the heroes at SERVPRO of Southern and Central Jefferson County are.   

A fire to your residential or commercial property can cause a serious detriment and stress to your family. But, our highly qualified and trained fire damage specialists at SERVPRO of Southern and Central Jefferson County can relieve some of that stress by restoring your home or business to make it “Like it never even happened.” ®    

Every fire damage situation is a little different and requires a unique solution, but the general process stays the same. When various materials burn, the soot they create differs greatly and requires a specific cleaning procedure. The 7 steps listed below illustrate the SERVPRO of Southern and Central Jefferson County's’ process for the “typical” fire damage restoration.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

After the fire trucks leave, your home or business likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Southern and Central Jefferson County has the specialized fire restoration training needed to restore your home to pre-fire condition.

If you’re ever faced with fire damage at your home or business and wonder why SERVPRO of Southern and Central Jefferson County, it’s because we are your local fire damage specialists. And we are there with you throughout your entire journey. If you ever have any questions, contact us online anytime. Or, simply give us a call (636) 467-5444.